Silver Spring, Md. June 2, 2016 – David Fournier has been named Vice President, Chief Client Care Officer for Adventist Risk Management Inc. (ARM). This position will share responsibilities with the President for management of ARM and its affiliated organizations.
Fournier is specifically responsible for assessing and implementing the delivery of products and service programs for all products of the Company, with exception to South America. He will be responsible for the risk control and education programs of ARM. Other responsibilities will include annual and long term planning, measuring quality of performance and correcting unfavorable deviations in performance for assigned departments.
“This new position is a strategic emphasis by ARM to enhance client satisfaction in all products and services,” said Tim Northrop, ARM President. “David has served in multiple leadership roles in ARM and I’m confident that his management in this new position will enhance our focus on our clients and will provide exceptional service for them.”
Fournier began his service with ARM in 2004 as a Resource Developer in the Field Services Department, now the Client Care department. He became Manager of the Communications Department in 2011. During his time there, he oversaw the visual rebranding of ARM, implementation of the company’s social media channels and educational webinar series, along with transitioning Solutions, ARM’s risk management newsletter, from a print resource to an online e-newsletter, providing more accessibility to its readership.
In 2015, Fournier became Client Care Regional Manager for North America. In this position he established a more uniform program to onboard new Account Executives and continuing education for existing team members within the Client Care department.
Fournier graduated from Southern Adventist University with a degree in Art and International Studies, and holds a Maryland Property and Casualty producer license.