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Communication
With new advances in digital communication, ministries are communicating more frequently and to larger audiences than ever before. Increased communication can mean increased risks, such as copyright violations and more.<br /> <br /> Communication skills become even more essential during a crisis. How we represent our organization in these sensitive moments can often have a greater effect on the organization&rsquo;s reputation than the crisis itself. Having a communication plan in place before a crisis hits can help you more easily navigate the crisis.<br /> &nbsp;
Downloadable Infosheets
Crisis Communication Manual

Solution Articles
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Webinars And Videos
When a crisis hits (What to do in the first hours)
Crisis Communication Series | Part 5 of 7 - Learn the importance of a timely response and how to gather information quickly. Understand how to create a minute by minute action plan to handle a crisis and how to prioritize your response.
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How to talk (or not) to the media (Media Relations 101)
Crisis Communication Series | Part 7 of 7 - Learn the different needs for each type of media and the how to talk (when necessary) with various media professionals. Discover how best to be interviewed on each media platform and how to develop your talking points.
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Integrating Communication and Operations
Crisis Communication Series | Part 6 of 7 - Learn the importance of having a communication plan that is aligned with the operational plans of your organization. Know who to contact in what each circumstance and how to externalize the plan.
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Social media management
Crisis Communication Series | Part 4 of 7 - On social media issues can emerge, morph, and evolve again in a matter of minutes. Learn how to evaluate if you should respond or leave it alone and uncover the best ways to deliver your message through social media.
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How to identify issues and limit the likelihood they turn into crises
Crisis Communication Series | Part 3 of 7 - Learn how to identify where things are likely to go wrong and understand how that issue will affect the organization. Gain the skills to know how to change behaviors and how to correct the challenges that are present.
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The difference between an issue and a crisis
Crisis Communication Series | Part 2 of 7 - In this webinar, learn how to develop an “inventory” of potential issues so your organization can anticipate what it might face in the future. By doing this, you can often prevent an issue from becoming a crisis.
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What is "Reputation" and why is it important for faith-based organizations?
Crisis Communication Series | Part 1 of 7 - In this webinar, learn the importance and value of reputation and how to cultivate the desired reputation for your organization. Understand how a strong reputation helps protect your organization in times of crisis and learn the signs that your reputation may be faltering and what you can do about it.
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